Corona-Virus COVID-19 Information for your visit

The opening of our monuments to the public depends on the officially determined incidence of the respective county or city. Even if a monument is open, different conditions for a visit apply depending on the officially determined incidence.

Notes for your visit of our monuments

The requirements for a visit

The requirements for a visit depend on the officially determined incidence.

For incidence level 1 (under 10) and incidence level 2 (10 to 35), the following requirements apply:

  • Collection of contact data:
    There is a requirement to collect and data process guest contact information for possible chain of infection tracing in accordance with Section 6 of the Corona Ordinance. 
  • Compliance with AHA rules:
    - There must be a minimum distance between each party of 1.5 meters, or even 2 meters if possible.
    - Practice hygiene - disinfection and hand washing facilities are available in the entrance area as well as in the sanitary facilities.
    - It is compulsory to wear a medical mouth-nose covering or an FFP2 mask.

Please observe the respective current hours of operation. These can be found at the respective monument under the visit information.

further notes

RULES OF CONDUCT

Our monuments are also subject to our state's usual Corona directives restrictions. Visitors ages 6 and older are required to wear medical face masks or FFP2 face masks. Employees and visitors must all maintain a distance of 1.5 meters (5 feet).

These restrictions must also be observed in palace gardens and other outdoor areas. This medical face masks or FFP2 face masks requirement for visitors age 6 and up is strictly mandatory when entering any gardens and outdoor areas. Guests are responsible for bringing their own suitable masks.

CONTACT TRACING

In accordance with the Corona directives in Baden-Württemberg, we are required to collect your contact information, including first and last name, address and phone number, as well as the date and time (from–to) of your visit and the start time of any tours. This information is collected to enable the fastest possible tracing of potential COVID-19 infections.

Save possible waiting times at the cash desk and print out your contact form in advance and bring it filled out to your visit. Of course you can also fill it out on site.
Download contact form (PDF)

n some monuments, we offer visitors "check-in" with the Luca app. Digital contact data entry takes place at the entrances via QR code. You can find out whether the Luca app can be used under the visit information at the respective monument.
Info about the Luca app​​​​​​​

Data security information regarding the collection of personal data as per the Corona Ordinance

Responsible authority:
Vermögen und Bau Baden-Württemberg State Palaces and Gardens
Represented by CEOs Michael Hörrmann and Uwe Weinreuter
Schlossraum 22a
76646 Bruchsal
Phone +49(0)72 51.74 - 2727
Fax +49(0)72 51.74 - 2711

Data Security Officer contact info:
Vermögen und Bau Baden-Württemberg
Betriebsleitung
Rotebühlplatz 30
70173 Stuttgart
datenschutz@vbv.bwl.de

Your information is transferred exclusively to and upon the request of our responsible health department or local police department.

The legal basis for this is Article 6 Para 1(c) of the General Data Protection Regulation (GDPR) in conjunction with § 10 Para 1 and/or § 14 Clause 1 of the Verordnung der Landesregierung über infektionsschützende Maßnahmen gegen die Ausbreitung des Virus SARS-CoV-2 from June 23, 2020 (Corona directives).

We will retain your personal data for four weeks, upon which it will be destroyed/deleted.

You are not required to provide your personal data and the provided information will not be verified. However, if you opt not to provide your personal data, we will unfortunately not be able to allow you to visit our monuments or attend our events.

Note regarding data subject rights as per the GDPR: You have the right to information regarding your stored personal data (Art. 15 GDPR). In the event that incorrect personal data is processed, you have the right to rectification (Art. 16 GDPR). Should legal precedent exist, you may request the deletion or restriction of processing and have the right to object to processing (Art. 17, 18, 21 GDPR). The right to request deletion is excluded in the presence of a legal regulation for the continued retention of your data. In such a case, the deletion request can only be complied with once the legal retention period has passed. Should you exercise your above rights, we shall verify that the legal requirements are met. You also have the right to appeal to a data protection regulatory authority. Our responsible office is: Landesbeauftragte für den Datenschutz und die Informationsfreiheit Baden-Württemberg, Königstrasse 10a, Stuttgart

Realization of events

We make every effort to carry out all guided tours and events that are possible according to the regulations in force at the time. Please understand that in individual cases there may be changes or cancellations at short notice. 

YOUR RESERVATIONS

For questions regarding your existing reservations/payments, please contact the respective palace or monastery office. You can also reach us at our hotline daily between 8:00 AM and 8:00 PM: +49(0)72 51.74 27 70. We will make every effort to find a fair solution. Please be patient with us as it may take some time to respond to everyone's inquiries.

YOUR SCHLOSSCARD

If you have purchased your Schlosscard before June 1, 2020, the individual validity of your Schlosscard will be extended by the State Palaces and Gardens of Baden-Württemberg by 12 months. If you have purchased your Schlosscard after June 1, 2020, the individual validity of your Schlosscard will be extended by 6 months. This compensates for the varying duration of the closure, depending on the monument, which occurred, is occurring now or could occur in the future due to measures to contain infections with the Corona virus in the spring or fall.

Individual passes can be extended at any palace ticket office.

YOUR ANNUAL PASS

The State Palaces and Gardens of Baden-Württemberg is extending the validity of individual annual passes for the Schwetzingen Gardens and Karlsruhe Botanical Gardens by the respective duration of their closures.

VOUCHERS

The State Palaces and Gardens of Baden-Württemberg is extending the validity of vouchers for the duration of the closure or closures.