Motif of the Staatliche Schlösser und Gärten Baden-Württemberg

Corona-Virus COVID-19Information for your visit

According to the most recent Corona Directive of the State of Baden-Württemberg, many of our monuments are able to open again, depending on the seven-day incidence rate of the respective town or city. Some monuments can only be viewed with restrictions, while others must, unfortunately, remain completely closed. Therefore, please observe the respective current hours of operation.

RULES OF CONDUCT

Our monuments are also subject to our state's usual Corona directives restrictions. Visitors ages 6 and older are required to wear face masks. Employees and visitors must all maintain a distance of 1.5 meters (5 feet).

These restrictions must also be observed in palace gardens and other outdoor areas. This face-mask requirement for visitors age 6 and up is strictly mandatory when entering any gardens and outdoor areas. Guests are responsible for bringing their own suitable masks.

CONTACT TRACING

In accordance with the Corona directives in Baden-Württemberg, we are required to collect your contact information, including first and last name, address and phone number, as well as the date and time (from–to) of your visit and the start time of any tours. This information is collected to enable the fastest possible tracing of potential COVID-19 infections.

Save possible waiting times at the cash desk and print out your contact form in advance and bring it filled out to your visit. Of course you can also fill it out on site.
Download contact form (PDF)

Data security information regarding the collection of personal data as per the Corona Ordinance

Responsible authority:
Vermögen und Bau Baden-Württemberg State Palaces and Gardens
Represented by CEOs Michael Hörrmann and Uwe Weinreuter
Schlossraum 22a
76646 Bruchsal
Phone +49(0)72 51.74 - 2727
Fax +49(0)72 51.74 - 2711

Data Security Officer contact info:
Vermögen und Bau Baden-Württemberg
Betriebsleitung
Rotebühlplatz 30
70173 Stuttgart
datenschutz@vbv.bwl.de

Your information is transferred exclusively to and upon the request of our responsible health department or local police department.

The legal basis for this is Article 6 Para 1(c) of the General Data Protection Regulation (GDPR) in conjunction with § 10 Para 1 and/or § 14 Clause 1 of the Verordnung der Landesregierung über infektionsschützende Maßnahmen gegen die Ausbreitung des Virus SARS-CoV-2 from June 23, 2020 (Corona directives).

We will retain your personal data for four weeks, upon which it will be destroyed/deleted.

You are not required to provide your personal data and the provided information will not be verified. However, if you opt not to provide your personal data, we will unfortunately not be able to allow you to visit our monuments or attend our events.

Note regarding data subject rights as per the GDPR: You have the right to information regarding your stored personal data (Art. 15 GDPR). In the event that incorrect personal data is processed, you have the right to rectification (Art. 16 GDPR). Should legal precedent exist, you may request the deletion or restriction of processing and have the right to object to processing (Art. 17, 18, 21 GDPR). The right to request deletion is excluded in the presence of a legal regulation for the continued retention of your data. In such a case, the deletion request can only be complied with once the legal retention period has passed. Should you exercise your above rights, we shall verify that the legal requirements are met. You also have the right to appeal to a data protection regulatory authority. Our responsible office is: Landesbeauftragte für den Datenschutz und die Informationsfreiheit Baden-Württemberg, Königstrasse 10a, Stuttgart

CANCELLATION OF ALL EVENTS

All guided tours, special tours, concerts and other events planned for this period have been cancelled. Events by external organizers or private individuals cannot take place either. This cancellation regulation is initially valid at least until May 2, 2021 inclusive, and beyond that date depending on the general development of the overall situation.

YOUR RESERVATIONS

For questions regarding your existing reservations/payments, please contact the respective palace or monastery office. You can also reach us at our hotline daily between 8:00 AM and 8:00 PM: +49(0)72 51.74 27 70. We will make every effort to find a fair solution. Please be patient with us as it may take some time to respond to everyone's inquiries.

YOUR SCHLOSSCARD

If you have purchased your Schlosscard before June 1, 2020, the individual validity of your Schlosscard will be extended by the State Palaces and Gardens of Baden-Württemberg by 12 months. This compensates for the different duration of the closure, depending on the monument, due to measures to contain the infection with the corona virus in spring, which was, is now or could be in the future.
If you have your castle card after June 1, 2020, its validity will be extended by the duration of the current closure.

Individual passes can be extended at any palace ticket office.

YOUR ANNUAL PASS

The State Palaces and Gardens of Baden-Württemberg is extending the validity of individual annual passes for the Schwetzingen Gardens and Karlsruhe Botanical Gardens by the respective duration of their closures.

VOUCHERS

The State Palaces and Gardens of Baden-Württemberg is extending the validity of vouchers for the duration of the closure or closures.